Refund policy


At Sanatan Cult, customer satisfaction matters to us. We take pride in the quality of our products and carefully prepare every order. Since our products are made especially for you through our Print-on-Demand process, we follow a specific return and refund policy.

Please read the policy below before placing your order.

1. Return Eligibility

We accept return or replacement requests in the following situations:

  • You received a damaged product.

  • You received a defective or misprinted product.

  • You received a product different from what you ordered.

  • The product has a manufacturing defect.

  • The product received significantly differs from its advertised description.

All issues must be reported within 5 days of receiving the order.

2. Non-Returnable Items

As our products are made to order, we generally cannot accept returns or exchanges for:

  • Change of mind after placing an order.

  • Incorrect size selected by the customer.

  • Incorrect colour selected by the customer.

  • Personal preferences regarding the design or print.

  • Minor variations in colour or appearance caused by screen settings or differences in printing batches.

This does not affect any consumer rights available under applicable law.

3. Unboxing Video Proof (Important)

To ensure a fair and transparent resolution process, customers must provide an unboxing video as proof when reporting damaged, defective, or incorrect products.

The video should:

  • Clearly show the original, unopened package before opening.

  • Show the complete unboxing process.

  • Clearly capture the product and the reported issue.

  • Be continuous and unedited wherever possible.

Claims should include the unboxing video along with clear photographs of the issue.

Please report the issue within 5 days of delivery.

If you cannot provide an unboxing video, please contact our support team. Your complaint will be reviewed in accordance with applicable consumer protection laws.

4. Damaged, Defective or Incorrect Products

If your order arrives damaged, defective, or incorrect, we will make things right.

To request a replacement or refund:

  1. Contact us at support.sanatancult@gmail.com.

  2. Include your order number.

  3. Attach the unboxing video.

  4. Include clear photographs showing the issue.

  5. Briefly describe the problem.

Our team will review your request and get back to you.

Once your claim is approved, we will arrange a replacement or refund, as appropriate.

You will not be charged for return shipping when the issue is due to our error or a verified product defect.

5. Refund Policy

If your refund request is approved:

  • Refunds will be initiated to the original payment method wherever possible.

  • Prepaid orders will be refunded through the original payment method.

  • For Cash on Delivery (COD) orders, we will coordinate with you to collect the necessary bank or UPI details.

  • Refund processing generally takes 5–10 business days after approval, depending on the payment provider and bank.

Shipping charges, if any, will also be refunded where required under applicable law or where the issue is attributable to us.

6. Order Cancellation

Because our products are made to order, production may begin shortly after an order is confirmed.

  • Cancellation requests must be submitted as soon as possible.

  • Orders that have not entered production may be eligible for cancellation.

  • Orders already in production or shipped generally cannot be cancelled for reasons of personal preference.

This does not limit cancellation rights available under applicable law.

7. Exchanges and Replacements

We offer replacements for products that are:

  • Damaged during delivery.

  • Defective or misprinted.

  • Incorrectly delivered.

We do not generally offer exchanges for size or colour preferences when the correct product was supplied according to the order.

8. Return Shipping

For approved claims involving defective, damaged, or incorrectly delivered products, Sanatan Cult will bear reasonable return shipping costs where a return is necessary.

Customers are not required to pay return shipping for issues caused by our fulfilment or production process.

9. Refund Delays

If you have not received your refund within the expected processing period, please contact us.

Refund timelines may vary depending on your bank, payment gateway, or financial institution.

10. Contact Us

For return, refund, replacement, or order-related queries, please contact us:

Brand: Sanatan Cult
Email: support.sanatancult@gmail.com

We aim to acknowledge customer grievances within 48 hours and resolve them within the applicable timeframe prescribed by law.

At Sanatan Cult, we believe every customer deserves a great experience. Thank you for choosing us!