Terms of service

Welcome to Sanatan Cult. These Terms of Service govern your access to and use of our website, products, and services.

By visiting our website or purchasing something from us, you agree to be bound by these Terms of Service. Please read them carefully before using our website.

1. General Information

Sanatan Cult is an online brand offering thoughtfully designed apparel and lifestyle products inspired by Indian culture, mythology, spirituality, and traditions.

Throughout these Terms, the words "we", "us", and "our" refer to Sanatan Cult. The terms "you", "your", and "customer" refer to anyone visiting our website or purchasing our products.

We reserve the right to update, modify, or replace any part of these Terms of Service at any time by posting updates on our website.

2. Eligibility to Use Our Website

By using our website, you confirm that:

You are at least 18 years old or accessing the website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information you provide during registration or checkout is accurate and complete.
You will not use our website for any unlawful or unauthorized purpose.

3. Products and Descriptions

We make every effort to display our products, designs, colours, sizes, and descriptions as accurately as possible.

Please note:

Actual product colours may vary slightly depending on your screen and display settings.
Minor variations in printing, placement, or appearance may occur due to the manufacturing process.
Product availability may change without prior notice.
We reserve the right to discontinue or modify products at any time.

Since many of our products are made through a Print-on-Demand process, production begins after an order is placed.

4. Pricing and Payments

All prices displayed on our website are in Indian Rupees (INR), unless stated otherwise.

We reserve the right to change product prices, discounts, offers, and promotional pricing without prior notice.

We accept the payment methods displayed during checkout, which may include:

UPI
Debit and Credit Cards
Net Banking
Cash on Delivery (COD), where available

Orders will be processed subject to successful payment confirmation or COD order verification.

We reserve the right to cancel or refuse orders in cases of suspected fraudulent activity, pricing errors, or other legitimate reasons, subject to applicable law.

5. Order Placement and Acceptance

Placing an order on our website constitutes an offer to purchase the selected products.

An order confirmation email or message acknowledges receipt of your order and does not necessarily constitute final acceptance.

We reserve the right to refuse or cancel an order for reasons including:

Product unavailability.
Incorrect pricing or product information.
Suspected fraudulent transactions.
Incomplete or inaccurate customer information.
Delivery limitations.

If a prepaid order is cancelled by us, the applicable refund will be processed to the original payment method wherever possible.

6. Shipping and Delivery

We aim to process and dispatch orders within the estimated timelines communicated on our website.

However, delivery timelines may vary due to:

Production requirements.
Courier partner delays.
Weather conditions.
Public holidays.
Operational or logistical issues.

Sanatan Cult is not responsible for delays caused by circumstances beyond our reasonable control. However, we will make reasonable efforts to assist customers with delayed or lost shipments.

Customers are responsible for providing accurate delivery addresses and contact details during checkout.

Please refer to our Shipping Policy for additional information.

7. Returns, Refunds and Cancellations

Our products are generally made to order through a Print-on-Demand process.

Returns, refunds, replacements, and cancellations are governed by our Return & Refund Policy.

Customers are requested to review the policy before placing an order.

Nothing in these Terms limits any mandatory consumer rights available under applicable Indian laws.

8. Intellectual Property Rights

All content available on the Sanatan Cult website, including but not limited to:

Logos and brand identity.
Product designs and artwork.
Graphics and illustrations.
Photographs and product images.
Website content and descriptions.
Text, slogans, and creative materials.

is owned by or licensed to Sanatan Cult and is protected under applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, sell, or commercially exploit any of our content without prior written permission.

Unauthorized use of our intellectual property may result in appropriate legal action.

9. User Conduct

By using our website, you agree not to:

Engage in fraudulent or illegal activities.
Provide false or misleading information.
Attempt to disrupt or damage our website.
Upload malicious software or harmful content.
Attempt unauthorized access to our systems.
Copy or misuse our designs, branding, or intellectual property.

We reserve the right to restrict or terminate access to our website where misuse is identified, subject to applicable law.

10. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services, including payment gateways, shipping providers, and other service partners.

We do not control the independent policies, operations, or content of these third parties.

Your use of third-party services may be subject to their respective terms and conditions and privacy policies.

11. Limitation of Liability

To the extent permitted by applicable law, Sanatan Cult shall not be liable for indirect or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law, including liability arising from defective products, misleading representations, or violations of consumer rights.

12. Privacy and Personal Information

Your privacy is important to us.

Any personal information collected through our website, including your name, email address, phone number, shipping address, and order details, will be handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Errors and Inaccuracies

Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, or availability.

We reserve the right to correct such errors and update information where necessary, subject to applicable law and without unfairly affecting confirmed customer rights.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of our website or services shall be subject to the jurisdiction of competent courts in India, subject to applicable consumer protection laws and the rights of consumers to seek remedies before appropriate consumer forums and authorities.