Shipping policy

At Sanatan Cult, we strive to deliver your orders safely and on time. Each product is prepared with care, and we work with reliable shipping partners to ensure a smooth delivery experience.

Please read our Shipping & Delivery Policy to understand how we process and deliver your orders.

1. Order Processing Time

Since our products are made especially for you through a Print-on-Demand process, every order requires preparation and production time.

Orders are generally processed within 1–3 business days.
Production and quality checks may require additional time.
Orders are not processed on Sundays or public holidays.
During peak seasons, festivals, or promotional periods, processing may take longer.

Once your order has been dispatched, you will receive a shipping confirmation with tracking details, wherever available.

2. Shipping Locations

Currently, Sanatan Cult delivers across serviceable locations within India.

We aim to expand our delivery network in the future.

Delivery availability depends on the serviceability of your PIN code by our courier partners.

3. Shipping Charges

Shipping charges are calculated and displayed during checkout before payment.

Any applicable shipping charges will be communicated clearly before the order is confirmed.

4. Estimated Delivery Time

After dispatch, estimated delivery timelines are:

Metro cities: 3–5 business days.
Other cities and towns: 4–7 business days.
Remote locations: 5–10 business days.

These are estimated timelines and may vary depending on the delivery location, courier partner, weather conditions, and other logistical factors.

5. Order Tracking

Once your order is shipped, you will receive tracking information through email, SMS, or other available communication channels.

You can use the tracking link or tracking number to monitor your shipment.

Please allow 24–48 hours after dispatch for tracking information to become active.

6. Delayed Deliveries

While we make every effort to deliver orders within the estimated timeframe, delays may occur due to:

Courier partner operational issues.
Weather conditions or natural disasters.
Public holidays and festival seasons.
Incorrect or incomplete delivery addresses.
Remote delivery locations.
Other unforeseen circumstances.

If your order is significantly delayed, please contact our support team at support.sanatancult@gmail.com.

We will coordinate with the shipping partner to help resolve the issue.

7. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping details during checkout, including:

Full name.
Complete delivery address.
Correct PIN code.
Valid mobile number.
Any additional delivery instructions, if required.

Sanatan Cult will not be responsible for delivery failures caused by incorrect or incomplete information provided by customers.

If you notice an error in your shipping details, contact us immediately. Address changes may not be possible once an order has been dispatched.

8. Failed Delivery and Returned Shipments

If a shipment cannot be delivered due to reasons such as:

Customer unavailable at the delivery address.
Incorrect or incomplete address.
Customer refusing delivery.
Repeated unsuccessful delivery attempts.

The courier partner may return the shipment to the sender.

If your order is returned to us, please contact our support team to discuss the available options.

Any additional shipping or re-shipping charges, where applicable, will be communicated to the customer in advance and handled in accordance with applicable consumer protection laws.

9. Cash on Delivery (COD) Orders

For Cash on Delivery orders:

Customers are requested to provide a valid mobile number.
Please keep the exact or required payment amount ready at the time of delivery.
Our team or delivery partner may contact you to confirm your order.
Repeated refusal of COD deliveries may result in restrictions on future COD availability, subject to applicable law.